Frequently Asked Questions

Answers to the most frequently asked questions

you can pay by bank Card , Cash , or Electronic Wallet

YES, but after contacting Customer Services

For Now Egyptian pound or US dollar

the options of recieving order by

come to office  or delever the order to one of your adresses 

 

At [VeryMooi], we strive to ensure our customers are completely satisfied with their custom garments. Please read our refund policy carefully.

 

#### 1. **Custom Orders**

Due to the personalized nature of our tailoring services, custom orders are generally non-refundable. However, we want you to be happy with your purchase, so please contact us within **7 days** of receiving your item if you have concerns.

 

#### 2. **Standard Orders**

For ready-made garments that are defective or not as described, we offer a full refund or exchange. Please notify us within **7 days** of receipt.

 

#### 3. **Eligibility for Refunds**

To be eligible for a refund or exchange, your item must:

- Be unused and in the same condition that you received it

- Be in the original packaging (if applicable)

- Include proof of purchase (receipt or order confirmation)

 

#### 4. **Return Process**

To initiate a return:

1. Contact us at [info@verymooi.com] with your order number and reason for return.

2. We will provide instructions on how to return the item.

3. Ship the item to the address provided in the return instructions.

 

#### 5. **Shipping Costs**

- Customers are responsible for return shipping costs unless the item is defective or incorrect.

- Original shipping costs are non-refundable.

 

#### 6. **Refund Processing**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within **5-7 business days**.

 

#### 7. **Exchanges**

If you need to exchange an item for the same item in a different size or color, please contact us to arrange the exchange.

 

#### 8. **Final Sale Items**

Certain items, including clearance or sale items, are final sale and not eligible for refunds or exchanges.

 

#### 9. **Contact Us**

If you have any questions about our refund policy, please contact us at [info@verymooi.com] .

 

Thank you for choosing [Very Mooi]!